FAQ

WHAT IS YOUR RETURN POLICY?
We want you to love your purchase. That's why we have a 30 day return policy! 

If at any point in those first 30 days you decide it's just not for you, you can return it for a refund or exchange. Just reach out via our Contact Us page!

To be eligible for a return, your item must be return unworn and in the same condition as you received it within 7 days of your delivered order. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged product for a fresh one. It's pretty simple! Follow the steps below:

1) Take photos of the defect.

2) Send the photos to us with your order number.

We'll be happy to send out another free of charge.

 

LOST OR STOLEN PACKAGES:

ScrilaGold is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.

We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:

• Look to see if a notice of attempted delivery was left
• Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
• Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
• Check with your neighbors, particularly if you have similar house numbers
  
  

If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.

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