FAQ
Shipping FAQs
HOW LONG IS THE SHIPPING TIME?
Due to high demand, please allow the following times for shipping:
- 3-10 business days for USA orders
- All other countries: 4-6 weeks
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
Estimated Date of Delivery - Login Here to check when to expect your delivery.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please reach out via our Contact Us page.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
Exchange / Returns FAQs
WHAT IS YOUR RETURN POLICY?
We want you to love your purchase. All Sales are final!
Is a package arrived damaged, we can accept a return! You can return it for a refund or exchange up to 30 days from the order. Just reach out via our Contact Us page!
To be eligible for a return, your item must be return unworn and in the same condition as you received it within 7 days of your delivered order. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged product for a fresh one. It's pretty simple! Follow the steps below:
1) Take photos of the defect.
2) Send the photos to us with your order number.
We'll be happy to send out another free of charge.
LOST OR STOLEN PACKAGES:
ScrilaGold is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.
We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:
- Look to see if a notice of attempted delivery was left
- Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
- Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
- Check with your neighbors, particularly if you have similar house numbers
If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.
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If we still haven't managed to answer your question please feel free to reach out via our Contact Us page and we will reply within 24 hours :)